![]() ![]() The tech was nice and knowledgeable himself and was direct about everything honestly. The guy I chatted with who scheduled the technician who came out was very knowledgeable (I have experience doing his job I can tell if they are bsing me.) and he seemed genuine. I downloaded the app for the modem but there’s literally no way to connect to the modem to even check on it’s firmware the technicians at the customer support line do that apparently. I hope someone has info that may help you for your post, it’s weird isn’t it? The guy’s tool that came out to view mine said 1500 down. Xfinity showed me 1.299 coming into and out of the modem so as far as they are concerned there is no issue. I kind of gave up seeing 1.2 gig down or even 940 mbps down. ![]() Bottom line I get faster speeds via wifi/range extender then being plugged into the S33 and/or the Alien’s LAN. To make it more unusal I have a range extender in my room and when I plug into the Ethernet port on there with my laptop I can 700-800 mbps. I have gotten 830+ mbps wifi speeds on my iPhone 12 but only 600 mbps plugged into the S33 or the routers LAN. Now when I connect my brand new Alien router to the modem the built in speed test (the router has a LCD touch screen) it shows that Xfinity’s signal is around 720-750 mbps. Yet when I plug in my laptop into the modem I get around 600 mbps down. ![]() The technician came out and connected his meter tool to the cable & showed 1.29 gig coming out of the cable then also showed me 1.29 gig coming out of the Arris S33. ![]()
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